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Refund Policy

1. Scope of Application

This policy applies to all purchases made through NEWORLD’s official platforms, including the official website and mobile applications.

2. Refund Conditions

a. You may request a refund under the following conditions:

  • Product Defects or Damage: If you receive a defective, damaged, or incorrect product, you must submit a refund request within 7 days of receiving the item. Please provide clear photos or videos as proof.
  • Order Cancellation Before Shipment: If you cancel an order before it has been shipped, you are eligible for a full refund.
  • Service or Digital Products: Refunds for digital products or services will only be granted if there is a technical issue that prevents access or use, and the issue cannot be resolved within a reasonable timeframe.

b. The following conditions do not qualify for a refund:

  • Change of mind or personal preference after receiving the product.
  • Products that have been used, altered, or are missing parts.
  • Perishable goods, hygiene products, or items labeled as “non-refundable” at the time of purchase.
  • Digital products, gift cards, and downloadable content that have already been accessed or used.

3. Refund Process

  • Submit a Request: Contact NEWORLD’s customer service or submit a request through your account, providing your order number and necessary proof (photos, videos, or other documentation).
  • Review and Approval: NEWORLD will review your request within 5-7 business days and notify you of the outcome.
  • Refund Issuance: If approved, the refund will be processed within 7-14 business days and credited to the original payment method (credit card, e-wallet, etc.).

4. Additional Terms

  • Refund processing times may vary depending on your payment provider.
  • Shipping fees, handling charges, and any applicable transaction fees are generally non-refundable unless the refund is due to a product defect or an error caused by NEWORLD.
  • NEWORLD reserves the right to update or modify this policy at any time. Changes will be announced on our official platforms and take immediate effect.
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