Order Cancellation Policy

1. Scope of Application

This policy applies to all orders placed through NEWORLD’s official platforms, including the official website and mobile applications.

2. Cancellation Conditions

You may request to cancel an order under the following conditions:

a. Before Shipment:

If your order has not been shipped, you may cancel it at any time for a full refund. To cancel, please contact NEWORLD’s customer service or submit a cancellation request through your account.

b. After Shipment:

Once the order has been shipped, cancellation is not allowed. You may request a return or refund in accordance with the Refund Policy after receiving the product.

c. Pre-Order or Custom Products:

Cancellation of pre-orders or custom-made products is not allowed once production has started. Please check the product details carefully before placing an order.

3. Cancellation Policy

Submit a Request: Contact NEWORLD’s customer service or use your account to submit a cancellation request.
Approval and Confirmation: NEWORLD will review your request and notify you of the cancellation status within 5-7 business days.

a. Refund Process:

If your cancellation request is approved, a full refund will be issued within 7-14 business days to your original payment method.
If the order has already been processed or shipped, you may need to follow the refund or return procedure instead.

4. Additional Terms

NEWORLD reserves the right to cancel an order in cases of suspected fraud, pricing errors, or stock unavailability. If this occurs, you will be notified and receive a full refund.
Shipping and handling fees are non-refundable once the order has been processed for shipment.
NEWORLD may modify this policy at any time. Changes will take effect immediately upon publication on the official platforms.

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