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Shipping Policy

Shipping Policy

We are committed to delivering your order safely and efficiently with FREE SHIPPING via our trusted logistics partner, GDEX, to addresses within Malaysia.

1. Delivery Coverage

We ship to all states and territories within Malaysia, including Sabah & Sarawak.

2. Shipping Fee

FREE Shipping – no minimum spends required.

3. Delivery Timeframe

  • Peninsular Malaysia: 2–5 working days
  • East Malaysia (Sabah/Sarawak): 3–7 working days

4. Order Processing

Orders are processed within 3 working days upon payment confirmation.

5. Tracking Information

Once shipped, you will receive a GDEX tracking number via email to monitor your parcel status.

6. Delivery Attempts

GDEX will attempt delivery up to 2 times. If unsuccessful, the parcel will be returned to us.

7.  Damaged / Missing Parcels

  • Please contact our customer service within 3 days of receiving a damaged item.
  • For missing parcels, we will liaise with GDEX to resolve the issue.

Free Delivery

T&C apply

Safe Payment

100% secure payment

Address

NE WORLD SDN. BHD. (1509412-K)
C-26-6, 3 Two Square, No.2, Jalan 19/1,
46300 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

Contact

Customer Service: +60 16-616 9008
Company Email: hello@neworldmy.com
Website: www.neworldmy.com

Copyright © 2025 by NE WORLD SDN BHD

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Free Delivery

T&C apply

Safe Payment

100% secure payment

Address:
C-26-6, 3 Two Square, No.2, Jalan 19/1, 46300 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

Customer Service:
+60 16-616 9008

Company Email:
hello@neworldmy.com

Website
www.neworldmy.com

Company Name:
NE WORLD SDN. BHD. (1509412-K)

Facebook Instagram Youtube

Copyright © 2025 by NE WORLD SDN BHD

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