FAQ

Q  Do I need to register to make a purchase?

A  Yes, registration is required to make a purchase. Without an account, you can browse the NEWORLD website in guest mode, but transactions can only be completed by registered users.

Q  Can I place multiple orders on the website?

A  Absolutely! You can place as many orders as you like, and we will process and deliver each order to the shipping address you provide.

Q  Are there additional fees for using a credit card?

A  No, there are no extra charges for payments made via credit card.

Q  What payment methods are accepted?

A  We accept major credit cards, debit cards, and other secure payment methods as listed at checkout.

Q  How can I track my order?

A  Once your order is processed, you will receive a tracking number via email or SMS (TBC*), allowing you to monitor the delivery status in real time.

Q  Can I modify or cancel my order after placing it?

A  Orders can only be modified or canceled before they are processed for shipping. Please contact our customer service as soon as possible for assistance.

Q  Do you offer international shipping?

A  Yes, we provide international shipping to selected regions. Shipping fees and delivery times vary based on location. Please check our shipping policy for more details.

Q  What should I do if I receive a damaged or incorrect item?

A  If you receive a damaged or incorrect product, please contact our customer support team within 7 days of receiving your order. We will assist you with a replacement or refund.

Q  How can I contact customer service?

A  You can reach our customer service team via our Customer Service Hotline at +60 16-616 9008 or email us at hello@neworldmy.com.